Privacy Policy dewa123 — Personal Data Protection for Malaysian Players

Dewa123 ("we", "Company", or "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes how we collect, use, disclose, transfer, and store your personal information when you use the dewa123 website, mobile app, and all related services.

This policy applies to all users of the dewa123 platform, including registered players, website visitors and individuals who interact with our customer support channels. It also covers data collected through the dewa123 mobile app available for Android and iOS.

We update this Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. The "Updated" date shown at the top of this document will reflect the date of the latest revision. Continued use of the dewa123 platform after any revision means you accept the terms of the updated Policy.

2.1 Information You Provide Directly

When you register a dewa123 account or use our services, you provide certain information directly to us, including:

• Identity Data: Full name, identification card number (MyKad) or passport, date of birth, and gender.
• Contact Data: Email address, mobile phone number and current residential address.
• Account Information: Username, password (stored in hashed form — not readable) and account preferences.
• Financial Data: Bank account information for deposit and withdrawal purposes. dewa123 does not store credit or debit card details in our systems.
• Verification Documents: A copy of your MyKad, passport, or utility bill for the KYC (Know Your Customer) process.

2.2 Data Collected Automatically

When you use the dewa123 platform, our systems automatically record certain technical information:

• IP address and approximate location based on IP.
• Device type, operating system, and web browser version used.
• Game history, session dates and times, games played, and total wagering amounts.
• Login and account activity logs for security purposes.
• Cookie and similar tracking technology information (see Section 8).

Dewa123 collects your personal data through various means, including:

• Registration Form: When you create a new dewa123 account.
• Financial Transactions: When you make a deposit or submit a withdrawal request.
• KYC Process: During identity verification prior to your first withdrawal.
• Support Interactions: When you contact the dewa123 support team via live chat, email or any other communication channel.
• Platform Usage: Game activity and session data are collected automatically while you use the platform.
• Cookies & Similar Technologies: Through session cookies, functional cookies, and other tracking technologies on our website and app.

Dewa123 processes your personal data for the following legitimate purposes:

• Account Management: Create, maintain, and protect your user account.
• Transaction Processing: Process deposits and withdrawals accurately and securely.
• Legal Compliance: Meet KYC requirements, Anti-Money Laundering (AML) obligations, and other legal reporting requirements.
• Platform Security: Detect and prevent fraud, hacking, and suspicious activity.
• Customer Support: Provide effective assistance and resolve complaints.
• Personalize Experience: Personalise game recommendations and promotions based on your preferences.
• Responsible Gaming: Monitoring gambling habits to detect early signs of problem gambling.
• Service Communications: Send important notifications relating to your account, transactions, and platform changes.
• Product Improvement: Analyse usage data in aggregate to improve the dewa123 platform.

Dewa123 does not sell or rent your personal data to any third party for marketing purposes. However, under certain circumstances, we may share data with the following parties:

5.1 Trusted Service Providers

We work with carefully selected third-party service providers to support dewa123 platform operations — including payment gateway providers, licensed game providers, and cloud services. All providers are bound by strict data protection agreements and are prohibited from using your data for their own purposes.

5.2 Legal Requirements

Dewa123 may be required to disclose your personal data to government authorities or regulatory bodies when mandated by law, court order, or to meet AML/KYC compliance requirements. We only disclose the minimum information necessary and strictly to the extent required by law.

Dewa123 retains your personal data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by Malaysian law. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for as long as your account remains active on the dewa123 platform.
• Post-Account Closure Data: Retained for a minimum of 5 years after account closure in line with AML requirements and Malaysian financial laws.
• Financial Transaction Data: Retained for 7 years in line with Malaysia's accounting and tax requirements.
• Security Logs: Retained for 12 months for security investigation purposes if required.
• Support Communication Records: Retained for 3 years for reference and service improvement purposes.

After the relevant retention period has expired, your data will be securely deleted or converted into an unidentifiable (anonymised) form.

The security of your personal data is a top priority at dewa123. We implement a range of technical and organisational security measures to protect your data from unauthorised access, alteration, disclosure, or accidental destruction.

Key security measures we implement include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Passwords are stored in hashed form and cannot be recovered to their original plain text.
• Servers are hosted in licensed data centers with strict physical and digital security controls.
• Active 24/7 intrusion detection (IDS) and prevention (IPS) systems.
• Penetration testing and periodic security audits conducted by independent parties.
• Staff access to personal data is restricted based on the need-to-know principle.
• Two-factor authentication (2FA) for all internal access to systems containing personal data.

Dewa123 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Session Cookies: Required to maintain your login session and ensure the platform functions correctly. These cookies are deleted automatically when you close your browser.
• Functional Cookies: Save your preferences such as language, display settings, and game preferences for a more comfortable experience.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Helps detect suspicious activity and protect your account from security threats.

You can control or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the dewa123 platform.

In accordance with Malaysia's PDPA, you have the following rights regarding the personal data we hold:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain circumstances (subject to legal retention requirements).
• Right to Restrict Processing: Request that we restrict how we process your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing purposes.

To submit any privacy rights request, please contact the dewa123 privacy team via live chat or email at [email protected]. We will process your request within 30 business days of receipt. In complex cases, we may require up to 60 days and will notify you in advance.

The dewa123 platform is for users aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18. Should we become aware that we have collected personal data from a minor without valid parental consent verification, we will take immediate steps to delete that information from our systems.

If you believe that someone under the age of 18 has provided personal data to us, please contact the dewa123 support team immediately so that appropriate action can be taken.

Dewa123 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform improvements. When significant changes are made, we will notify you via an in-platform notification or email to the address registered in your account.

We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this document always reflects the date of the latest revision. Continued use of the dewa123 platform after any revision is considered your acceptance of the updated Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the dewa123 platform — the fastest way to get help.
• Privacy Email: [email protected] with the subject "Data Privacy Inquiry".
• FAQ: Visit FAQ page for quick answers to common privacy-related questions.

We are committed to addressing all privacy-related inquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant authority.